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Nearly Half of Companies Use Video for Customer Interactions

ABOUT THIS INFOGRAPHIC

When companies add video and screen-sharing to the contact center, they see measurable improvements in CSAT, resolution time, and sales.

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  • Previous ProjectEnhanced Message Capabilities Highly Important for Most Companies

  • Next ProjectInteraction Channels for Customer Experience

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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