Even as companies pour time and money into self-service, their efforts too often leave customers without the answers they seek. Getting self-service right for today’s demanding customers requires a data-driven approach that relies on AI to automate core knowledge bases and enable IVAs with true intelligence, at scale. Not available for licensing.
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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
Phone: +1 877-638-7449
+1 877-METRIGY (638-7449)
