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The Agent Experience – From Good to Great

ABOUT THIS INFOGRAPHIC

Agent turnover has been a big problem in contact centers, but it is improving! What’s causing the improvement? CX leaders are developing comprehensive plans to deliver exceptional agent experience.

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  • Previous ProjectDeveloping a Solid Customer Success Story

  • Next Project5 Keys to Team Collaboration Success

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • MetriSight Ep.74 – Simply Neat with Janine Pelosi December 5, 2024
  • CPaaS MetriRank 2024: Twilio Earns Top Spot December 4, 2024
  • How AI Will Impact Platform Decisions December 3, 2024
  • Connected Workspace Apps: One’s Enough December 3, 2024
  • AR/VR’s Role in Business Collaboration December 2, 2024

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  • Research
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  • Resources
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      • Robin Gareiss
      • Irwin Lazar
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Metrigy Research

+1 877-METRIGY (638-7449)

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