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Agent turnover has been a big problem in contact centers, but it is improving! What’s causing the improvement? CX leaders are developing comprehensive plans to deliver exceptional agent experience.
BACK TO ALLThe Agent Experience – From Good to Great
Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.
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