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The Agent Experience – From Good to Great

ABOUT THIS INFOGRAPHIC

Agent turnover has been a big problem in contact centers, but it is improving! What’s causing the improvement? CX leaders are developing comprehensive plans to deliver exceptional agent experience.

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  • Previous ProjectDeveloping a Solid Customer Success Story

  • Next Project5 Keys to Team Collaboration Success

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Metrigyis an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Hybrid Work Strategies: Navigating the Future of Employee Engagement in 2025 November 14, 2024
  • Upcoming Webinar – Humans Still Matter (a lot) in CX, but AI Makes Them Better November 5, 2024
  • The Evolving Role of AI in Customer Experience: Insights from Metrigy’s 2024-25 Study October 28, 2024
  • Navigating Customer Experience Optimization: Insights from Metrigy’s 2024-25 Research October 16, 2024
  • Press Release – Metrigy Releases Workplace Collaboration MetriCast 2024 Research Study October 15, 2024

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  • Research
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    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
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    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
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      • Upcoming Webinars
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Metrigy Research

+1 877-METRIGY (638-7449)

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