Skip to main content
  • Home
  • Contact
  • Participate in Research
  • Become a Client
  • Client Portal
Hit enter to search or ESC to close
Close Search
MetrigyMetrigy
search
0
Menu
  • Research
    • Customer Experience
    • Workplace Collaboration
    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
  • Services
    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
    • MetriSight Podcast
    • Webinars
      • Upcoming Webinars
      • On-Demand
    • Newsletters
    • Press Releases
  • About
    • About Metrigy
    • Our Team
    • Privacy Policy
  • Become a Client
  • Client Portal
  • search
  • 0
    was successfully added to your cart.

Workforce Management’s Role in the Modern Contact Center

ABOUT THIS INFOGRAPHIC

Among the core applications within workforce engagement management (WEM) suites, workforce management (WFM) tools stand out as a key to success, according to Metrigy’s Workforce Engagement Management: 2025-26 research study.

BACK TO ALL

  • Previous ProjectWEM 2025: Agent Experience & Al's Impact

  • Next ProjectMicrosoft Teams and the Contact Center: How to Optimize Selection and Integration

Share
Share Share Share Pin

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Why 9-1-1 Compliance Can’t Wait October 14, 2025
  • Technology Is Becoming More Important Than Humans In CX October 14, 2025
  • CPaaS MetriRank 2025: Twilio Keeps Top Spot October 9, 2025
  • Webinar – Leveraging Generative AI to Improve Collaboration October 6, 2025
  • How to Make the Office a Destination October 6, 2025

Sitemap

  • Research & Analysis
    • Customer Experience
    • Workplace Collaboration
  • Services
  • Resources
    • Infographics
    • Metrigy Blog
    • MetriNotes
    • MetriSight Podcast
    • Webinars
    • Press Releases
  • Our Team
  • Become a Client
  • Contact

© 2025 Metrigy. All Rights Reserved.

  • twitter
  • facebook
  • linkedin
Close Menu
  • Research
    • Customer Experience
    • Workplace Collaboration
    • Artificial Intelligence (AI)
    • Forecasting & Vendor Rankings
  • Services
    • Enterprise IT, CX & Business Leaders
    • Technology Providers
    • VC & Investors
    • Media and Speaker Bureaus
  • Resources
    • Infographics
    • Metrigy Blog
      • Robin Gareiss
      • Irwin Lazar
      • Beth Schultz
      • Diane Myers
    • MetriNotes
    • MetriSight Podcast
    • Webinars
      • Upcoming Webinars
      • On-Demand
    • Newsletters
    • Press Releases
  • About
    • About Metrigy
    • Our Team
    • Privacy Policy
  • Become a Client
  • Client Portal
  • Home
  • Contact
  • Participate in Research
  • Become a Client
  • Client Portal

Metrigy Research

+1 877-METRIGY (638-7449)

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.