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Workforce Optimization Improves Revenue, Customer Ratings, and Costs

ABOUT THIS INFOGRAPHIC

Workforce Optimization is a collection of applications and analytics that help CX leaders run their contact centers more efficiently. As organizations use this category of tools, they’re seeing measurable improvements in revenue, opex, and customer ratings.

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  • Previous ProjectCustomer Service From Home Offices

  • Next ProjectWhy Move Your Contact Center to the Cloud?

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

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