Delivers market insights for nine workplace collaboration technology areas in 2024
September 26, 2024 – Research and advisory firm Metrigy released its Workplace Collaboration MetriCast 2024 market research study of nine key technology areas driving successful collaboration interactions.
In the Workplace Collaboration MetriCast 2024 study, Metrigy analyzes buy-side market data provided by 998 IT leaders from nine countries and 18+ vertical industries with operational and/or procurement responsibilities. Metrigy looks at technologies in use, providers, spending, ratings of the providers, and relative success using the products. Metrigy also examines the percentage of companies that are changing or planning/evaluating a change in providers, what’s driving them to leave, and which new providers they are considering in the following categories:
- PBXs
- UCaaS
- Meeting applications
- Video conferencing equipment
- IP desk phones and headsets
- Team collaboration
- Event platforms
- SIP trunking
- Enterprise SBCs
Among the study’s findings is that 50% of businesses using a phone system are utilizing only UCaaS, which is a significant tipping point as the market moves away from dedicated, on-premises based solutions. “The majority of respondents indicated they were keeping UCaaS spending flat in 2024 with spending growing in 2025 and 2026. The growth in UCaaS spending is predominantly from additional seats being added, as businesses continue their migration to the cloud,” says Diane Myers, Metrigy senior research director. “While AI is growing in importance, it is not yet a top criterion in workplace collaboration platform decisions, where reliability and quality still reign supreme.”
For additional key metrics from the research study, please see our MetriSight podcast series.
This MetriCast study is part of Metrigy’s MetriCast Service, which also includes market forecast and shares across select customer experience and workplace collaboration technology categories, with quarterly updates; MetriRank vendor ratings across select categories; and the annual MetriStar Awards for vendors earning top customer sentiment ratings and whose customers achieve top business success. For more information, visit www.metrigy.com.
