Customer Engagement
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MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX
MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX
Published on: September 11, 2025 -
Workforce Engagement Management 2025-26: SMB View
Workforce Engagement Management 2025-26: SMB View
Published on: August 29, 2025 -
Changing the Supervisor Role for an Age of AI
Changing the Supervisor Role for an Age of AI
Published on: August 28, 2025 -
MetriNote – Thoma Bravo to Acquire Verint, Merge Company with Calabrio
MetriNote – Thoma Bravo to Acquire Verint, Merge Company with Calabrio
Published on: August 27, 2025 -
Data & Knowledge Management for CX: 2025-26
Data & Knowledge Management for CX: 2025-26
Published on: August 21, 2025 -
Agent Performance: Finding and Narrowing the Gaps
Agent Performance: Finding and Narrowing the Gaps
Published on: August 21, 2025 -
Shaping the Smarter, More Automated CX of the Future
Shaping the Smarter, More Automated CX of the Future
Published on: August 14, 2025 -
UC and Contact Center Platform Integration Drives Business Success
UC and Contact Center Platform Integration Drives Business Success
Published on: August 14, 2025 -
Proactive AI Agents and Assistants: The Next Wave of Customer Experience
Proactive AI Agents and Assistants: The Next Wave of Customer Experience
Published on: August 14, 2025 -
MetriNote – NiCE Plans Cognigy Buy to Bolster Conversational AI, Agentics
MetriNote – NiCE Plans Cognigy Buy to Bolster Conversational AI, Agentics
Published on: July 29, 2025 -
How Human-Focused, Functional AI Improves the Patient Experience
How Human-Focused, Functional AI Improves the Patient Experience
Published on: July 09, 2025 -
AI for Business Success 2025-26: SMB View
AI for Business Success 2025-26: SMB View
Published on: July 09, 2025
