Customer Engagement
Showing 1–12 of 37 resultsSorted by latest
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MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
Published on: October 16, 2025 -
MetriNote – Oracle Brings Orchestration to Cloud Deployments
MetriNote – Oracle Brings Orchestration to Cloud Deployments
Published on: October 14, 2025 -
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
Published on: October 09, 2025 -
Customer Experience Optimization 2025-26: Focus on CX Testing & Assurance
Customer Experience Optimization 2025-26: Focus on CX Testing & Assurance
Published on: October 04, 2025 -
AI-Driven Workforce Engagement
AI-Driven Workforce Engagement
Published on: October 03, 2025 -
Customer Experience Optimization: 2025-26
Customer Experience Optimization: 2025-26
Published on: September 26, 2025 -
MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
Published on: September 18, 2025 -
MetriNote – Calabrio Launches Next-Gen AI Workforce Intelligence to Empower Agents and Drive Agility
MetriNote – Calabrio Launches Next-Gen AI Workforce Intelligence to Empower Agents and Drive Agility
Published on: September 17, 2025 -
MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX
MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX
Published on: September 11, 2025 -
Workforce Engagement Management 2025-26: SMB View
Workforce Engagement Management 2025-26: SMB View
Published on: August 29, 2025 -
Changing the Supervisor Role for an Age of AI
Changing the Supervisor Role for an Age of AI
Published on: August 28, 2025 -
MetriNote – Thoma Bravo to Acquire Verint, Merge Company with Calabrio
MetriNote – Thoma Bravo to Acquire Verint, Merge Company with Calabrio
Published on: August 27, 2025
