Agent Assist
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Customer Experience Optimization 2024-25 – Consumer Views
Customer Experience Optimization 2024-25 – Consumer Views
Published on: January 03, 2025 MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024 MetriNote – Cognigy Announces Agentic AI
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024 MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
Published on: November 20, 2024 MetriNote – RingCentral, Verint Team on WEM, AI Automation
MetriNote – RingCentral, Verint Team on WEM, AI Automation
Published on: November 19, 2024 MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
Published on: November 05, 2024 Now In Progress: Agent Transformation
Now In Progress: Agent Transformation
Published on: October 23, 2024 Generative AI: Practical Applications for the Contact Center
Generative AI: Practical Applications for the Contact Center
Published on: September 19, 2024 Customer Experience Optimization: 2024-25
Customer Experience Optimization: 2024-25
Published on: September 13, 2024 Winning Student Favor via CX Excellence
Winning Student Favor via CX Excellence
Published on: September 12, 2024 MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 Empowering Contact Center Agents with AI
Empowering Contact Center Agents with AI
Published on: July 22, 2024
