Contact Center CCaaS
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MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
Published on: October 16, 2025 -
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
Published on: October 09, 2025 -
AI-Driven Workforce Engagement
AI-Driven Workforce Engagement
Published on: October 03, 2025 -
Customer Experience MetriCast 2025: Contact Center Platforms Market Share & Forecast: 2Q25
Customer Experience MetriCast 2025: Contact Center Platforms Market Share & Forecast: 2Q25
Published on: October 01, 2025 -
Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know
Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know
Published on: September 23, 2025 -
MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
MetriNote – Zoom Touts Agentic AI Capabilities for Workplace and CX Use
Published on: September 18, 2025 -
CX MetriCast Forecast & Market Share Report, 2Q2025
CX MetriCast Forecast & Market Share Report, 2Q2025
Published on: September 09, 2025 -
Changing the Supervisor Role for an Age of AI
Changing the Supervisor Role for an Age of AI
Published on: August 28, 2025 -
Agent Performance: Finding and Narrowing the Gaps
Agent Performance: Finding and Narrowing the Gaps
Published on: August 21, 2025 -
Shaping the Smarter, More Automated CX of the Future
Shaping the Smarter, More Automated CX of the Future
Published on: August 14, 2025 -
UC and Contact Center Platform Integration Drives Business Success
UC and Contact Center Platform Integration Drives Business Success
Published on: August 14, 2025 -
Customer Experience MetriCast 2025: Contact Center Platforms Market Share & Forecast: 1Q25
Customer Experience MetriCast 2025: Contact Center Platforms Market Share & Forecast: 1Q25
Published on: July 17, 2025
