Contact Center
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MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025 MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025 MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025 CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025 AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025 MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration
Published on: February 13, 2025 Heading into the Future with CPaaS
Heading into the Future with CPaaS
Published on: January 31, 2025 Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast 3Q24
Customer Experience MetriCast 2024: Contact Center Platforms Market Share & Forecast 3Q24
Published on: January 16, 2025 Customer Experience Optimization 2024-25 – Consumer Views
Customer Experience Optimization 2024-25 – Consumer Views
Published on: January 03, 2025 MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024 CX MetriCast Marketshare & Forecast: 3Q2024
CX MetriCast Marketshare & Forecast: 3Q2024
Published on: December 18, 2024 MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024
