Contact Center CCaaS
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MetriNote – DeepL Provides API for Voice-to-Voice Transcription/Translation
MetriNote – DeepL Provides API for Voice-to-Voice Transcription/Translation
Published on: February 05, 2026 -
Contact Center Platforms Market Share & Forecast: 3Q25
Contact Center Platforms Market Share & Forecast: 3Q25
Published on: January 07, 2026 -
Getting Smart About Knowledge Management for CX
Getting Smart About Knowledge Management for CX
Published on: January 07, 2026 -
CX MetriCast Forecast & Market Share Report, 3Q2025
CX MetriCast Forecast & Market Share Report, 3Q2025
Published on: December 16, 2025 -
MetriNote – Mitel Launches AI-Powered Workflow Automation Platform
MetriNote – Mitel Launches AI-Powered Workflow Automation Platform
Published on: November 19, 2025 -
MetriNote – 8×8 Workforce Management Now Free with Contact Center Packages
MetriNote – 8×8 Workforce Management Now Free with Contact Center Packages
Published on: November 12, 2025 -
MetriNote – RingCentral Adds AI, Customer Engagement, WEM Features
MetriNote – RingCentral Adds AI, Customer Engagement, WEM Features
Published on: November 03, 2025 -
MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
MetriNote – Zoom Partners with Oracle to Bring CX Suite to its Cloud Infrastructure
Published on: October 16, 2025 -
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
MetriNote – Dialpad Introduces Autonomous AI Voice and Chat Agents, with 11 Skills
Published on: October 09, 2025 -
AI-Driven Workforce Engagement
AI-Driven Workforce Engagement
Published on: October 03, 2025 -
Contact Center Platforms Market Share & Forecast: 2Q25
Contact Center Platforms Market Share & Forecast: 2Q25
Published on: October 01, 2025 -
Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know
Microsoft Unify Model for Teams-Contact Center Integration: What Buyers Need to Know
Published on: September 23, 2025
