A Lifecycle Analysis of UCaaS Costs

Author: Robin Gareiss, CEO and Principal Analyst

Introduction and Study Overview
Day 1 Costs: Implementation and Training
Intuitive Platforms Require Less Training
Day 2 Costs: Ongoing Management and Operations
Employee Onboarding and Provisioning: How Fast?
Self-Service Administration Capabilities for Employees Drive IT Staff Productivity
Trouble Ticket Resolution Gives Glimpse Into Productivity Gains, Losses
Platform Reliability Crucial to Company Communications
Tips for Selecting UCaaS Providers