Agent Experience Can Make or Break Customer Experience

Published on: November 16, 2022

Author: Robin Gareiss, CEO and Principal Analyst; Beth Schultz, Vice President of Research and Principal Analyst
Table of Contents
  • Adapting to a Hybrid Contact Center Workplace
    • Agent Workplace
    • Agent Gear
  • CX Technology for Improved Agent Experience
    • Visual Engagement
    • Agent Assist
    • Workforce Optimization
    • Self-Service
  • Best Practices for Optimizing the Agent Experience
  • Conclusions & Recommendations


You are currently viewing a preview of this content. Metrigy clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.

 


Purchase Access

$495.00

Related products