Agent Experience Can Make or Break Customer Experience

Published on: November 16, 2022

Author: Robin Gareiss, CEO and Principal Analyst; Beth Schultz, Vice President of Research and Principal Analyst
Table of Contents
  • Adapting to a Hybrid Contact Center Workplace
    • Agent Workplace
    • Agent Gear
  • CX Technology for Improved Agent Experience
    • Visual Engagement
    • Agent Assist
    • Workforce Optimization
    • Self-Service
  • Best Practices for Optimizing the Agent Experience
  • Conclusions & Recommendations

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