MetriNote – Calabrio Launches Next-Gen AI Workforce Intelligence to Empower Agents and Drive Agility
Published on: September 17, 2025
Author: Layne Haaksma, Senior Research Analyst
What's the news?
September 15, 2025 – At the Calabrio Customer Connect (C3) event, Calabrio announced its new Workforce Intelligence solution, which it is positioning as the next evolution beyond traditional workforce management (WFM). The cloud-native platform has AI at the core; as a starting point, contact center agents will be able to use Calabrio Agent Assist, a generative AI-powered assistant, to manage schedules via natural language conversations. Workforce Intelligence is generally available today, with pricing not published publicly.
You are currently viewing a preview of this content. Metrigy clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.
CLIENT LOGIN BECOME A CLIENTPurchase Access
COMPLIMENTARY
Related products
-
MetriNote – Logitech Expands Sync Endpoint Management
MetriNote – Logitech Expands Sync Endpoint Management
Published on: January 20, 2022 -
MetriNote – NICE Spotlights Self-Service with CXone Update
MetriNote – NICE Spotlights Self-Service with CXone Update
Published on: March 10, 2022 -
MetriNote – Bandwidth Unveils BYOC Offering for Genesys Contact Center
MetriNote – Bandwidth Unveils BYOC Offering for Genesys Contact Center
Published on: January 27, 2022 -
MetriNote – Genesys, Thrive Team Up on Agent Well-Being
MetriNote – Genesys, Thrive Team Up on Agent Well-Being
Published on: March 01, 2022
