MetriNote – Enterprise Connect 2026 and Related Announcements Highlight Continued Advance of AI and Workflow Optimization

Published on: March 19, 2026

Author: Irwin Lazar, President and Principal Analyst What's the news? This year’s Enterprise Connect (EC) conference, which took place March 20-23, marked a new beginning for the event as the location shifted to Las Vegas, after more than 20 years in Orlando. As it has been for the last several years, the focus this year was on artificial intelligence (AI)—more specifically how AI applications transform customer experience (CX) and workplace collaboration, achieving measurable business outcomes. Specific to the workplace collaboration (WC) market, several themes were present:


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