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MetriNote – RingCentral Acquires CommunityWFM, Bolstering AI-Powered WFM in RingCX

Published on: September 11, 2025

Author: Layne Haaksma, Senior Research Analyst What's the news? September 8, 2025 – RingCentral announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management (WFM) software solution that includes AI-powered forecasting and scheduling, automated schedule adjustment plans for real-time intraday management, real-time adherence monitoring, and an agent portal. The solution, now called RingCentral AI Workforce Management, is available to customers of the RingCX contact center platform, starting at $20 per agent per month.


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