The Technology Value Proposition

Published on: March 2, 2022

Author: Robin Gareiss, CEO and Principal Analyst
Table of Contents
  • Executive Summary
  • Strong Foundational Transformations Facilitate Solid CX
  • Video Drives Successful Customer Interactions
  • Chatbots and Voicebots Help Deflect Live Agent Calls
  • Beyond the Basics with CX Security Strategy
  • Voice Biometrics
  • Importance of Success Metrics
  • Analytics for Both Sides of Customer Interactions
  • Evaluate Types of Ownership
  • Conclusion and Recommendations

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