Workplace Collaboration MetriCast 2023: Enterprise SBC Size and Spending Forecast
Published on: September 28, 2023
- The global market size for eSBCs was $597.8 million in 2022, up 14% year-over-year (YoY). Metrigy forecasts the market to grow at a 2% CAGR from 2022 to 2027, reaching $662.4 million by 2027. The market slows as businesses transition from dedicated appliances managed on premises to SBCs in the cloud managed as a service (the SBCaaS model).
- SBCs are in use worldwide, with 25.5% of businesses today in North America representing the largest adoption rate. Companies with 251 to 10,000 employees utilize eSBCs more so than smaller businesses or the very large enterprises, by a small margin.
- A handful of eSBC vendors have varying positions of strength: AudioCodes, Avaya, Cisco, Ingate, Oracle, and Ribbon. AudioCodes and Ribbon are well positioned with Microsoft Teams calling, which represents the largest opportunity for new SIP connections today.
- Among those using eSBCs, 46% have no plans to replace their primary vendor. Moving to SBCaaS is the number one reason for those looking to make a change, followed by the cost and product roadmap.
- We track the percentage of each vendor’s customers that plan to stay with that provider, as well as the percentage that are evaluating or planning a switch to new vendors. Oracle and Cisco are the top vendors with customer retention and under evaluation for businesses looking to make a change.
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