Workplace Collaboration MetriCast 2023: On-Prem PBX and UC Size and Spending Forecast
Published on: October 24, 2023
- While the market for PBXs has been on decline since 2012, it is still a billion-dollar market globally. The global market size for PBXs was $2.3 billion in 2022, down 22.6% year-over-year (YoY). Metrigy forecasts the market to decline at an 8.8% CAGR from 2022 to 2027, resulting in $1.4 billion by 2027. The market decline is due to the transition to UCaaS and businesses holding onto PBX assets for 20+ years, with limited reason to upgrade core telephony solutions. Metrigy measures PBX manufacturing revenue only; it does not include revenue from management systems, service, or support in the forecast.
- PBXs are deployed worldwide, but 41.5% of revenue ($945.1 million) comes from North America in 2022. Companies with over 10,000 employees represent the largest spend on PBXs in 2022, at $869.6 million, or 38.2% of the total.
- Among companies using on-premises PBXs, 41.4% have no plans to replace their primary vendor. Wanting an integrated UC and contact center platform is the number one reason for those looking to make a change, followed by the opportunity to reduce costs and support broader integrations with other business applications.
- The criteria that businesses value most with a PBX is platform reliability, followed by security and technical features.
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