Workplace Collaboration MetriCast 2024: On-Prem PBX Market Share & Forecast 3Q24
Published on: January 23, 2025
- While the market for PBXs has been on decline since 2012, it is still a billion-dollar market globally. The global market size for PBXs was $2.0 billion in 2023, down 9.9% year over year (YoY). Metrigy forecasts the market to decline at a 7.4% CAGR from 2023 to 2028, ending at $1.3 billion by 2028. The market decline is due to the transition to UCaaS and businesses holding onto PBX assets for 20+ years, with limited reason to upgrade core telephony solutions. Metrigy measures PBX manufacturing revenue only; it does not include revenue from management systems, service, or support in the forecast.
- PBXs are deployed worldwide, but 47.9% of revenue ($950.6 million) comes from North America in 2023. Companies with over 10,000 employees represent the largest spend on PBXs in 2023, at $790.4 million, or 39.8% of the total.
- Global PBX revenue from 1Q24 through 3Q24 is $1.4 billion, putting the market on track for $1.8 billion in 2024.
- Based on 2023 PBX revenue, Cisco is the global market share leader at 47.1% share, followed by Avaya (17.6%), and Mitel (16.6%).
- Cisco remains the market share leader through 3Q24, gaining 4.6 percentage points of market share in 3Q24 (at 51.7%) from 2023.
- Among companies using on-premises PBXs, 51.6% have no plans to replace their primary vendor. Lacking AI and analytics capabilities are the top reasons for those looking to make a change, followed by replacement parts no longer being available.
- The criteria that businesses value most with a PBX is platform reliability, followed by security and technical features.
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