Unified Communications Management and Endpoints: 2021-22

Authors: Irwin Lazar, President and Principal Analyst; Robin Gareiss, CEO and Principal Analyst; Matt Baloga, Research Analyst

Table of Contents

• About Metrigy
• Study Overview
• Key Findings
• Determining Success
• Work-from-Home
• Return to the Office
  • Video: In-Office
• Endpoints
  • Work-from-Home
  • In-Office
  • Headsets
• Calling / Telephony
• Microsoft Teams
  • Phone System
  • Direct Routing
• UCaaS Management
• Security
• Meetings / Video
• Addendum: Participant Profile
• For Additional Information