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Results For ""

1525 results found

Leveling Out Agent Performance Blog Post

MetriNote – NiCE Plans Cognigy Buy to Bolster Conversational AI, Agentics Product

How To Integrate Microsoft Teams Phone and the Contact Center Blog Post

On-Prem PBX & UC Market Share & Forecast: 1Q2025 Product

Enterprise SBC Market Share & Forecast: 1Q2025 Product

How to Get the Return to the Office Right: Insights from InfoComm Blog Post

Workforce Engagement Tools Can Boost Agent Experience Blog Post

Beyond Metrics: How WEM and AI Are Reshaping Agent Experience in 2025 Blog Post

Consumers Living in a Increasingly Al Driven World Portfolio Item

NICE Retains Leadership Position in Metrigy’s 2025 Contact Center-as-a-Service (CCaaS) MetriRank Report Blog Post

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
  • Compare Teams vs. Workspace for Collaboration Needs January 22, 2026
  • AI in Healthcare: Delivering Smarter Care with a Personal Feel January 21, 2026
  • Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy January 15, 2026
  • Why CX Assurance is an Essential Link in Your AI Strategy January 13, 2026

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      • Robin Gareiss
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Metrigy Research

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