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MetriSight Ep.67 – Inside Metrigy’s CCaaS MetriRank 2024

MetriSight Ep.66 – Chatting about Google Meet

MetriNote – Box Brings its AI into Slack Product

Virtual Event – Customer Service is Getting Worse. Now What? Blog Post

Workflow Automation: Netting Big Improvements on AHT and Agent Attrition Blog Post

MetriSight Ep.66 – Chatting about Google Meet Blog Post

Generative AI: Practical Applications for the Contact Center Blog Post

MetriNote – Infobip Analyst Summit 2024 Product

Empowering Contact Center Agents with AI Product

Say “Yes!” to UC and Collaboration Compliance for Greater User Productivity Product

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
  • Compare Teams vs. Workspace for Collaboration Needs January 22, 2026
  • AI in Healthcare: Delivering Smarter Care with a Personal Feel January 21, 2026
  • Growing Security and Compliance Threats for AI-Generated Communications, Demand a Proactive Strategy January 15, 2026
  • Why CX Assurance is an Essential Link in Your AI Strategy January 13, 2026

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