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2025 Customer Experience MetriStar – Contact Center-as-a-Service Platforms Product

Webex Calling vs. Teams Calling: Compare the Telephony Tools Blog Post

MetriSight Ep.81 – Inside the Network API Movement

The Customer Journey Doesn’t Always Require the Human Touch Blog Post

Successfully Integrating Microsoft Teams into the Call Center Product

Metrigy Releases Microsoft Teams in the Contact Center Research Study Blog Post

MetriNote – Barco Adds New Room Sharing Options Product

MetriNote – Infobip Introduces CX Platform for Orchestrating AI Agents Product

MetriNote – Five9 Unveils AI Agents, Trust and Governance Capabilities Product

Metrigy’s Expert Insights Program Launches Series on Agentics Blog Post

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Twilio Remains Top Provider in Metrigy’s 2025 Communications-Platform-as-a-Service (CPaaS) MetriRank Report October 29, 2025
  • Goodbye IVR Hell: Smart AI Will Take Over Phone Calls October 29, 2025
  • Connected Workspace Apps Aim to Minimize Busywork October 29, 2025
  • Risks from AI, Automation Call for New Crop of CX Tools October 22, 2025
  • Why 9-1-1 Compliance Can’t Wait October 14, 2025

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Metrigy Research

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