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1460 results found

Shaping the Smarter, More Automated CX of the Future Product

UC and Contact Center Platform Integration Drives Business Success Product

Proactive AI Agents and Assistants: The Next Wave of Customer Experience Product

How to Integrate Your Phone System with Microsoft Teams Blog Post

MetriNote – Intrado Brings AI Translation to Emergency Call Centers Product

Leveling Out Agent Performance Blog Post

MetriNote – NiCE Plans Cognigy Buy to Bolster Conversational AI, Agentics Product

How To Integrate Microsoft Teams Phone and the Contact Center Blog Post

Workplace Collaboration MetriCast 2025: On-Prem PBX & UC Market Share & Forecast: 1Q2025 Product

Workplace Collaboration MetriCast 2025: Enterprise SBC Market Share & Forecast: 1Q2025 Product

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Press Release – Twilio Remains Top Provider in Metrigy’s 2025 Communications-Platform-as-a-Service (CPaaS) MetriRank Report October 29, 2025
  • Goodbye IVR Hell: Smart AI Will Take Over Phone Calls October 29, 2025
  • Connected Workspace Apps Aim to Minimize Busywork October 29, 2025
  • Risks from AI, Automation Call for New Crop of CX Tools October 22, 2025
  • Why 9-1-1 Compliance Can’t Wait October 14, 2025

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Metrigy Research

+1 877-METRIGY (638-7449)

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