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Webinar – Top 5 CX Priorities to Ensure Measurable ROI Blog Post

Breaking Agents Out of the Contact Center Silo Blog Post

Interaction Analytics Matter – A Lot Blog Post

Enhancing Guest Loyalty in 2025: Using Voice of the Customer to Deliver Better Hospitality Experiences Blog Post

MetriNote – Cisco Delivers New BYOD Video Bar Product

MetriNote – Smarsh Adds Voice Recording via CallCabinet Product

MetriNote – ZohoDays 2025: AI and Enterprise Platforms Two Focus Areas Product

MetriNote – Intermedia Adds Microsoft Teams-Contact Center Integration Product

Consumer Al Bots are Better, But Still Need Work Portfolio Item

Calculating the Return on Generative AI Investment Blog Post

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Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar Series – CX Expert Insights Series 1: AI’s Growing Roles in Supercharging Agent Performance May 8, 2025
  • 5 Steps to Address Hybrid Meeting Equity May 8, 2025
  • MetriSight Ep.81 – Inside the Network API Movement May 6, 2025
  • Quick Time to Value an AI Expectation April 30, 2025
  • Metrigy Releases Workplace Collaboration MetriCast 2024 & 4Q24 Market Shares and Forecasts April 25, 2025

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    • Metrigy Blog
      • Robin Gareiss
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Metrigy Research

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