Companies using Microsoft Teams for meetings and messaging are at an inflection point. They want to add calling and contact center capabilities to Teams, but must do so in a…
Read More
A moment of truth can turn a potentially positive experience into a negative one, and vice versa. Understanding moments of truth requires a complete knowledge of the customer journey.
Read More
Even customer service agents in the contact center often have upsell quotas. AI provides transformational value for boosting sales.
Read More
Certainly, to nobody’s surprise, artificial intelligence (AI) dominated last week’s Enterprise Connect 2024 event, from presentations on the keynote stage to demos on the expo floor.
Read More
Learn about NG911 and its benefits at this year’s Enterprise Connect panel.
Read More