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Monthly Archives

April 2025

Apr 07
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MetriSight Ep.80 – AI in Action: What’s Driving Business Value in 2025?

By Robin Gareiss Artificial Intelligence, Customer Engagement, MetriSight Video

Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the AI Center of Excellence, interaction analytics, prompt engineering… and so much more!

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Apr 01
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MetriSight Ep.79 – CEO Scott Russell’s Plan to Build on NICE’s CX Success

By Robin Gareiss Artificial Intelligence, Customer Engagement, MetriSight Video

Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer experience market, and more.

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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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