UC and Contact Center Platform Integration Drives Business Success
Author: Robin Gareiss, CEO and Principal Analyst
Table of Contents
- Companies Hiring Chief Customer Officers to Improve CX
- CCOs Uncover Problems When Contact Center and Unified Communications Aren’t Integrated
- Building a Bridge
- Single-Provider Integration Doesn’t Always Mean Same Native Platform
- Cloud Architectures More Common With Integration
- Why Integrate UC and Contact Center
- Business Success Metrics With Integrated UC/CC Are Impressive
- Don’t Forget Change Management
