The Technology Value Proposition
Author: Robin Gareiss, CEO and Principal Analyst
Table of Contents
- Executive Summary
- Strong Foundational Transformations Facilitate Solid CX
- Video Drives Successful Customer Interactions
- Chatbots and Voicebots Help Deflect Live Agent Calls
- Beyond the Basics with CX Security Strategy
- Voice Biometrics
- Importance of Success Metrics
- Analytics for Both Sides of Customer Interactions
- Evaluate Types of Ownership
- Conclusion and Recommendations
