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What’s Lacking in Today’s Customer Service?

Most Valuable Use of Al Today

Top 5 CX Priorities to Ensure Measurable ROI

The ROI Success Formula

Consumer Al Bots are Better, But Still Need Work

Top 2 Requirements to Achieving Generative Al ROl

Nearly Three-Quarters Using or Planning to Deploy an Employee Experience Platform

Collaboration Views 2025

CX Security: CISO, CX Team Top Owners

Ten Ways to Optimize Employee Engagement

Enhanced Message Capabilities Highly Important for Most Companies

Nearly Half of Companies Use Video for Customer Interactions

1 2 3 … 9 Next »

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar Series – CX Expert Insights Series 1: AI’s Growing Roles in Supercharging Agent Performance May 8, 2025
  • 5 Steps to Address Hybrid Meeting Equity May 8, 2025
  • MetriSight Ep.81 – Inside the Network API Movement May 6, 2025
  • Quick Time to Value an AI Expectation April 30, 2025
  • Metrigy Releases Workplace Collaboration MetriCast 2024 & 4Q24 Market Shares and Forecasts April 25, 2025

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      • Robin Gareiss
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