Skip to main content
Artificial IntelligenceCustomer EngagementMetriSight Video

MetriSight Ep.80 – AI in Action: What’s Driving Business Value in 2025?

Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from the AI Center of Excellence, interaction analytics, prompt engineering… and so much more!

Robin Gareiss

Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.

You May Also Like

Agent AssistArtificial IntelligenceArtificial Intelligence BlogBlogContact CenterCustomer EngagementCustomer Engagement Blog The Importance of Being Proactive in Customer Service

The Importance of Being Proactive in Customer Service

Robin Gareiss
Robin GareissApril 9, 2025
Agent AssistArtificial IntelligenceArtificial Intelligence BlogBlogContact CenterCustomer EngagementCustomer Engagement Blog How to Address Common Customer Service Gaps

How to Address Common Customer Service Gaps

Robin Gareiss
Robin GareissApril 9, 2025
Artificial IntelligenceCustomer EngagementMetriSight Video MetriSight Ep.79 – CEO Scott Russell’s Plan to Build on NICE’s CX Success

MetriSight Ep.79 – CEO Scott Russell’s Plan to Build on NICE’s CX Success

Robin Gareiss
Robin GareissApril 1, 2025