Research and advisory firm Metrigy released its Customer Experience MetriCast 2025 market research study of nine key technology areas driving successful customer interactions.
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This study reveals ways in which data stores and knowledge management critically enhance CX and drive revenue amid the evolving AI landscape.
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In the ever-evolving world of customer experience (CX), the human element remains paramount.
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Metrigy’s MetriRank study evaluates leading CCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
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In the dynamic world of customer experience (CX), keeping agents engaged, efficient, and effective is a constant challenge.
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This study reveals ways in which workforce engagement management (WEM) critically enhances CX and drives revenue amid the evolving AI landscape.
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This study is conducted of 187 participants in the US and UK across 42 vertical industries
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Learn how companies are finding value with agentics for their CX strategies, with experts from Metrigy, NiCE, and TechSee.
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Artificial Intelligence (AI) is seemingly everywhere. From powering our smart devices to streamlining business operations, AI's presence is undeniable. But as companies rapidly adopt AI solutions, a crucial question arises:…
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As business leaders strategize about their AI plans, their consumer audience may or may not agree with all of them.
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