Ellyn Waleski

Consumers are growing more accepting of AI when interacting with businesses, but they overwhelmingly prefer human interactions, according to Metrigy’s Customer Experience Optimization 2025-26 – Consumer Views research study, conducted…

Newly Released Metrigy Workplace Collaboration MetriCast 2025 Study

Successful companies are 22% more likely to have generative AI security policies, yet 41.9% of organizations lack them.

Metrigy’s MetriRank study evaluates leading CPaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.

Metrigy has published its CX product and service 2Q25 market shares and updated forecasts.

Research and advisory firm Metrigy released its Customer Experience MetriCast 2025 market research study of nine key technology areas driving successful customer interactions.

This study reveals ways in which data stores and knowledge management critically enhance CX and drive revenue amid the evolving AI landscape.

Metrigy’s MetriRank study evaluates leading CCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.