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AI for Business Success 2025-26
AI for Business Success 2025-26
Published on: March 13, 2025 -
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
MetriNote – Salesforce Invested in Agentics with Agentforce 2dx, AgentExchange Launches
Published on: March 10, 2025 -
MetriNote – Zendesk to Acquire Local Measure
MetriNote – Zendesk to Acquire Local Measure
Published on: March 08, 2025 -
MetriNote – Salesforce and Google Deepen Partnership for AI
MetriNote – Salesforce and Google Deepen Partnership for AI
Published on: March 08, 2025 -
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
MetriNote – GoTo Adds AI-Powered Quality Management for Contact Center
Published on: March 08, 2025 -
Benefits of Customizable Cloud Voice Services
Benefits of Customizable Cloud Voice Services
Published on: March 08, 2025 -
Measuring the ROI of Generative AI for Collaboration
Measuring the ROI of Generative AI for Collaboration
Published on: March 04, 2025 -
CX in 2025: What We’re Watching
CX in 2025: What We’re Watching
Published on: March 02, 2025 -
AI Making its Mark in CX for SMBs
AI Making its Mark in CX for SMBs
Published on: March 02, 2025
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 -
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Add Video-Enabled Contact Centers to Bolster Customer Satisfaction
Published on: June 26, 2023 -
Spending Increases Fuel CX Transformation Projects
Spending Increases Fuel CX Transformation Projects
Published on: May 11, 2023 -
Top Priority: Customer Insights
Top Priority: Customer Insights
Published on: February 22, 2023 -
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022 -
Agent Experience Can Make or Break Customer Experience
Agent Experience Can Make or Break Customer Experience
Published on: November 16, 2022 -
Contact Center KPIs That Matter Most
Contact Center KPIs That Matter Most
Published on: November 14, 2022 -
Enterprise Content Delivery Networks: For Video, and Beyond
Enterprise Content Delivery Networks: For Video, and Beyond
Published on: September 28, 2022 -
CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 -
2022 State of Customer Experience Technology
2022 State of Customer Experience Technology
Published on: September 06, 2022
Customer Engagement > MetriNotes
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MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
MetriNote – Zingly Announces AI Platform to Boost Sales for Financial Companies
Published on: November 05, 2024 -
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024 -
MetriNote – Google Cloud Adds Gemini-Powered Customer Engagement Solution
MetriNote – Google Cloud Adds Gemini-Powered Customer Engagement Solution
Published on: October 07, 2024 -
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
MetriNote – Salesforce to Buy Zoomin, Augment AI Agents with Unstructured Data
Published on: September 28, 2024 -
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
MetriNote – Salesforce Touts Next-Gen AI Agents for Sales, Service, and Beyond
Published on: September 25, 2024 -
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
MetriNote – Ericsson, Telecom Operators to Team on Network API Venture
Published on: September 25, 2024 -
MetriNote – Vonage Adds RCS Option to Messages API
MetriNote – Vonage Adds RCS Option to Messages API
Published on: September 19, 2024 -
MetriNote – Mutare Brings Voice Security to Talkdesk
MetriNote – Mutare Brings Voice Security to Talkdesk
Published on: September 14, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
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5 Steps to Self-Service Success
5 Steps to Self-Service Success
Published on: January 21, 2021 -
Contact Center Redesigned
Contact Center Redesigned
Published on: January 20, 2021 -
Artificial Intelligence & Analytics for Customer Engagement
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021 -
Contact Center Tech Trends
Contact Center Tech Trends
Published on: January 20, 2021 -
Contact Center Staffing and Leadership
Contact Center Staffing and Leadership
Published on: January 20, 2021
Employee Engagement > Issue Papers
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CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 -
How Small and Midsize Companies Benefit from Cloud Communications
How Small and Midsize Companies Benefit from Cloud Communications
Published on: September 06, 2022 -
Work-from-Home Performance Challenges
Work-from-Home Performance Challenges
Published on: August 31, 2022 -
Snapshot on Cloud Calling
Snapshot on Cloud Calling
Published on: August 23, 2022 -
Hot Desking Market Trends
Hot Desking Market Trends
Published on: August 04, 2022 -
Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 -
The Business Case for Enterprise UCaaS
The Business Case for Enterprise UCaaS
Published on: July 05, 2022 -
Best Practices for Enabling Secure External Collaboration
Best Practices for Enabling Secure External Collaboration
Published on: June 08, 2022 -
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Published on: May 10, 2022
Employee Engagement > MetriNotes
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MetriNote – Asana Unveils No-Code Builder for Embedding AI in Workflows
MetriNote – Asana Unveils No-Code Builder for Embedding AI in Workflows
Published on: November 12, 2024 -
MetriNote – RingCentral Brings Generative AI to RingEX at No Additional Cost
MetriNote – RingCentral Brings Generative AI to RingEX at No Additional Cost
Published on: November 08, 2024 -
MetriNote – NICE Industry Analyst Summit 2024: Preparing for a New Era of Exponential Impact
MetriNote – NICE Industry Analyst Summit 2024: Preparing for a New Era of Exponential Impact
Published on: November 08, 2024 -
MetriNote – AudioCodes Extends Meeting Insights to Zoom
MetriNote – AudioCodes Extends Meeting Insights to Zoom
Published on: November 05, 2024 -
MetriNote – Notion Re-Imagines Email, Adds More to Connected Workspace App
MetriNote – Notion Re-Imagines Email, Adds More to Connected Workspace App
Published on: November 05, 2024 -
MetriNote – Neat Expands its Lineup with Neat Board Pro
MetriNote – Neat Expands its Lineup with Neat Board Pro
Published on: November 01, 2024 -
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
MetriNote – Cisco Delivers New AI Capabilities and Devices at WebexOne
Published on: October 23, 2024 -
MetriNote – Zoom Integrates Employee Listening into Workvivo
MetriNote – Zoom Integrates Employee Listening into Workvivo
Published on: October 23, 2024 -
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
Published on: October 23, 2024
