Why UCaaS Isn’t Always the Right Answer

Author: Irwin Lazar, President and Principal Analyst

Table of Contents
  • Executive Summary
  • UC Architecture: Cloud Is Not the Only Option
  • Where On-prem Still Makes Sense
  • Cloud at Your Own Pace
    • Flexible Deployment Options
    • Simple Migration to the Cloud
    • Customization and Business Process Optimization
    • Reliability
    • Security
    • Scale
    • Contact Center Capabilities
  • Conclusions and Recommendations