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MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 -
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Workplace Collaboration and Contact Center Security and Compliance: 2024-25
Published on: May 14, 2024 -
MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 -
AI in the Contact Center: A Roadmap to Success and Transformation
AI in the Contact Center: A Roadmap to Success and Transformation
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 -
Customer Experience MetriCast: 2024
Customer Experience MetriCast: 2024
Published on: April 30, 2024 -
2024 Customer Experience MetriStar – Workflow Automation Tools
2024 Customer Experience MetriStar – Workflow Automation Tools
Published on: April 24, 2024 -
Special Report: Focus on CCaaS + UCaaS Leadership
Special Report: Focus on CCaaS + UCaaS Leadership
Published on: April 23, 2024 -
MetriNote – 8×8 Launches Operator Connect
MetriNote – 8×8 Launches Operator Connect
Published on: April 23, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
Customer Engagement > MetriNotes
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
Employee Engagement > MetriNotes
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MetriNote – Nextiva Introduces NextivaONE to Converge Communications
MetriNote – Nextiva Introduces NextivaONE to Converge Communications
Published on: August 01, 2022 -
MetriNote – RingCentral Expands Meeting Room Hardware / Software Offerings
MetriNote – RingCentral Expands Meeting Room Hardware / Software Offerings
Published on: July 28, 2022 -
MetriNote – Microsoft Beefs Up Viva with Social, Insight Additions
MetriNote – Microsoft Beefs Up Viva with Social, Insight Additions
Published on: July 21, 2022 -
MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan
MetriNote – Zoom Releases App SDK, Adds Bundling Licensing Plan
Published on: June 23, 2022 -
MetriNote – Slack Expands Huddles, Introduces GovSlack
MetriNote – Slack Expands Huddles, Introduces GovSlack
Published on: June 23, 2022 -
MetriNote – Bandwidth and Alianza Announce UCaaS Partnership
MetriNote – Bandwidth and Alianza Announce UCaaS Partnership
Published on: June 23, 2022 -
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
MetriNote – Microsoft Introduced Sales-Based Viva Module, CRM Tie-In
Published on: June 21, 2022 -
MetriNote – Mio Launches Zoom Chat Interoperability
MetriNote – Mio Launches Zoom Chat Interoperability
Published on: June 20, 2022 -
MetriNote – Microsoft Offers Teams Rooms Direct Guest Join for Zoom Meeting
MetriNote – Microsoft Offers Teams Rooms Direct Guest Join for Zoom Meeting
Published on: June 13, 2022