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MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
MetriNote – Tata Communications Introduces AI-Powered Capabilities for CX
Published on: December 19, 2024 MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
MetriNote – AWS Adds More Generative AI, WhatsApp Support to Amazon Connect
Published on: December 06, 2024 MetriNote – 8×8 Rebrands to Double Down on CX Commitment
MetriNote – 8×8 Rebrands to Double Down on CX Commitment
Published on: December 06, 2024 MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
MetriNote – Talkdesk Enables Embeddable AI Assistance for CRM, Helpdesk
Published on: December 04, 2024 MetriNote – Cognigy Announces Agentic AI
MetriNote – Cognigy Announces Agentic AI
Published on: December 02, 2024 MetriNote – Box Powers Up with More AI, Additional Features
MetriNote – Box Powers Up with More AI, Additional Features
Published on: December 02, 2024 Communications Platform-as-a-Service MetriRank 2024
Communications Platform-as-a-Service MetriRank 2024
Published on: December 02, 2024 MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
MetriNote – Dialpad Announces Solution that Uses AI to Improve Customer Support
Published on: November 20, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 MetriNote – Slack Launches AI Virtual Assistant
MetriNote – Slack Launches AI Virtual Assistant
Published on: February 15, 2024 MetriNote – Amazon Connect Gains Generative AI
MetriNote – Amazon Connect Gains Generative AI
Published on: December 19, 2023 MetriNote – Verint Analyst Days 2023
MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023 MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
Elevating the Value of Self-Service with Data-Driven Automation
Elevating the Value of Self-Service with Data-Driven Automation
Published on: November 22, 2022 Agent Experience Can Make or Break Customer Experience
Agent Experience Can Make or Break Customer Experience
Published on: November 16, 2022 Contact Center KPIs That Matter Most
Contact Center KPIs That Matter Most
Published on: November 14, 2022 Enterprise Content Delivery Networks: For Video, and Beyond
Enterprise Content Delivery Networks: For Video, and Beyond
Published on: September 28, 2022 CSAT + Employee Performance
CSAT + Employee Performance
Published on: September 23, 2022 2022 State of Customer Experience Technology
2022 State of Customer Experience Technology
Published on: September 06, 2022 Agents Becoming More Productive Using Chat to Interact With Customers
Agents Becoming More Productive Using Chat to Interact With Customers
Published on: August 17, 2022 Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 CSAT, Turnover & Future Spending Explored
CSAT, Turnover & Future Spending Explored
Published on: June 23, 2022
Customer Engagement > MetriNotes
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 MetriNote – Avaya 2024 Transformation
MetriNote – Avaya 2024 Transformation
Published on: May 21, 2024 MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
MetriNote – Sprinklr Introduces ‘Digital Twins,’ And More, for CX Platform
Published on: May 21, 2024 MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
MetriNote – Salesforce to Add External Knowledge Sources for Powering AI Services
Published on: May 15, 2024 MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024 MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Contact Center Redesigned
Contact Center Redesigned
Published on: January 20, 2021 Artificial Intelligence & Analytics for Customer Engagement
Artificial Intelligence & Analytics for Customer Engagement
Published on: January 20, 2021 Contact Center Tech Trends
Contact Center Tech Trends
Published on: January 20, 2021 Contact Center Staffing and Leadership
Contact Center Staffing and Leadership
Published on: January 20, 2021
Employee Engagement > Issue Papers
Work-from-Home Performance Challenges
Work-from-Home Performance Challenges
Published on: August 31, 2022 Snapshot on Cloud Calling
Snapshot on Cloud Calling
Published on: August 23, 2022 Hot Desking Market Trends
Hot Desking Market Trends
Published on: August 04, 2022 Deriving Top Value from CPaaS
Deriving Top Value from CPaaS
Published on: July 25, 2022 The Business Case for Enterprise UCaaS
The Business Case for Enterprise UCaaS
Published on: July 05, 2022 Best Practices for Enabling Secure External Collaboration
Best Practices for Enabling Secure External Collaboration
Published on: June 08, 2022 Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers
Published on: May 10, 2022 Microsoft Teams & Telephony
Microsoft Teams & Telephony
Published on: April 20, 2022 Securing Virtual Collaboration
Securing Virtual Collaboration
Published on: March 02, 2022
Employee Engagement > MetriNotes
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
MetriNote – Smartsheet Adds New Workspace Features, Amazon Q Connector
Published on: October 23, 2024 MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
MetriNote – Zoom Accelerates its AI Push at Zoomtopia 2024
Published on: October 23, 2024 MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
MetriNote – Box Goes GA with Customizable Box Hubs for Content Curation, More
Published on: October 15, 2024 MetriNote – HP Expands Poly Video Offering
MetriNote – HP Expands Poly Video Offering
Published on: October 07, 2024 MetriNote – HP Adds to Workforce Experience Offering with Vyopta
MetriNote – HP Adds to Workforce Experience Offering with Vyopta
Published on: October 07, 2024 MetriNote – Notion Enhances AI Assistant for Connected Workspaces
MetriNote – Notion Enhances AI Assistant for Connected Workspaces
Published on: October 07, 2024 MetriNote – Mitel and Zoom Team Up
MetriNote – Mitel and Zoom Team Up
Published on: September 25, 2024 MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
MetriNote – Kurmi Delivers ServiceNow Integration to Simplify ITSM
Published on: September 06, 2024 MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024