Companies using Microsoft Teams for meetings and messaging are at an inflection point. They want to add calling and contact center capabilities to Teams, but must do so in a…
Read More
A moment of truth can turn a potentially positive experience into a negative one, and vice versa. Understanding moments of truth requires a complete knowledge of the customer journey.
Read More
Even customer service agents in the contact center often have upsell quotas. AI provides transformational value for boosting sales.
Read More
Certainly, to nobody’s surprise, artificial intelligence (AI) dominated last week’s Enterprise Connect 2024 event, from presentations on the keynote stage to demos on the expo floor.
Read More
Learn about NG911 and its benefits at this year’s Enterprise Connect panel.
Read More
While transitioning to cloud calling and maintain older, legacy PBXs and a UCaaS environment, businesses have a few management options to consider.
Read More
Gathering and analyzing collaboration data helps companies guide employees on best behaviors, and more.
Read More
For some business leaders who have difficulty finding and retaining contact center agents, AI has stretched an existing workforce. Other leaders have been able to cut their contact center staffing.
Read More
Understanding the impact of artificial intelligence (AI) on the agent workforce has been and continues to be a challenge for many contact center managers and CX leaders.
Read More
Explore Microsoft Teams Premium and Copilot to understand their AI productivity features and select the product license best suited for your team's needs.
Read More
