New capabilities from Microsoft and its partners, coupled with new offerings from its competitors, increase the enterprise options for Teams Phone System. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…
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Company, IT, services, and HR leaders must use the same provisioning, management, engagement, and security approaches that they use in the office. Metrigy’s recently published Workplace Collaboration: 2021-22 global research…
CX leaders know artificial intelligence must be part of their technology strategy—if for no other reason, to gain competitive advantage. But “artificial intelligence” is somewhat a loaded term. It encompasses…
Organizations today have more ways of communicating internally and externally than ever before: Almost 68% now use team collaboration apps internally and with business partners and customers. Nearly 43% of…
The COVID-19 pandemic has led to fundamental changes in the way that people communicate inside of, and beyond, company boundaries. Now, according to Metrigy’s recent Workplace Collaboration: 2021-22 research study,…
Facilities and HR can increasingly take advantage of UC device capabilities to ensure safe distancing, cleaning, and touchless devices, and air quality management. As I noted earlier this month on…
Yes, phone system usage is declining, but PSTN calling is still a critical part of an enterprise communications strategy. The last year has seen an unprecedented rise in use of…
A mix of in-office and remote work is the future as our IT research shows; organizations should prepare accordingly. According to our recently published Workplace Collaboration: 2021-22 Research Study, based…
Successful companies are spending more, and are more proactive in supporting work from home. In our recently published Workplace Collaboration: 2021-22 Research Study, Metrigy looked at the characteristics of organizations achieving…
Customers are relying more on digital channels to make purchases, research products and get advice. So, it’s not surprising that by 2025, more than half of all customer interactions will…
