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Customer Engagement

Strategies for analyzing and improving customer interactions
CUSTOMER ENGAGEMENT

Customer Engagement covers the technologies, providers, analytics, and organizational strategies for delivering, improving, and analyzing customer interactions.

Topics Covered:

  • Contact Center Platforms
  • Workforce Optimization applications
  • Self-Service Platforms
  • Customer Analytics Tools
  • Contact Center Security Strategies
  • Artificial Intelligence for CX Applications
  • CRM Platforms
  • CPaaS for Customer-Facing Applications
  • Work-From-Home Strategies
  • Customer Interaction Channels/Omnichannel
  • IoT for Customer Service
  • Contact Center Architectures
  • Outsourced Contact Centers
  • Agent Experience Issues
  • CX Leadership and Management
  • Contact Center Integrations
  • CX Key Performance Indicators
  • Customer Engagement Channels
  • Success Metrics
  • Emerging Technologies
  • Collaboration in the Contact Center
  • Generative AI / LLMs for Customer Engagement
  • …More

Research Studies

Metrigy’s latest metrics-based actionable Customer Engagement research studies.

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Reports

Select from our wide array of in-depth Customer Engagement research and analysis.

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MetriCast Market Forecast

Dive in as Metrigy analyzes buy-side market forecasting, based on a large global study with global technology decision-makers.

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MetriNote News Analysis

Don’t miss our actionable metrics-based analysis and guidance covering the latest industry news.

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Infographics

Get clear topic overviews as we bring our data to life with Infographics.

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Blog

Read essential Customer Engagement news, tips and resources curated for you by our research experts.

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Webinars

Keep up with the latest Customer Engagement research and get impactful, actionable advice via interactive and on-demand events.

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MetriSight Podcast

Listen or watch our podcast providing metrics-based guidance for IT professionals covering the latest topics in unified communications and collaboration, customer engagement, employee experience, and workflow management.

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