Research analyst Matt Baloga walks through the basics of workflow management, from what it is to how it works, how companies are benefiting from its use, and top buying considerations.
Recent Posts
- Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
- Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
- Customer Interaction Analytics Spurs Better Business Results February 2, 2026
- Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
- Agentic AI Poised to Transform Workplace Collaboration January 22, 2026
You May Also Like
Agent AssistArtificial IntelligenceCustomer EngagementMetriSight VideoWorkplace Collaboration Webinars
MetriSight Ep.89 – What We’ll Be Watching in 2026
MetriSight Ep.89 – What We’ll Be Watching in 2026
Matt CraigJanuary 13, 2026
Agent AssistArtificial IntelligenceCustomer EngagementMetriSight Video
MetriSight Ep.88 – “CX as we know it is dead”: Dialpad CEO Craig Walker Explains!
MetriSight Ep.88 – “CX as we know it is dead”: Dialpad CEO Craig Walker Explains!
Beth SchultzNovember 24, 2025
Employee EngagementMetriSight VideoWorkplace Collaboration
MetriSight Ep.87 – The 2025 Workplace Collaboration MetriStar Award Winners
MetriSight Ep.87 – The 2025 Workplace Collaboration MetriStar Award Winners
Irwin LazarNovember 6, 2025

