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Metrics-Driven Strategic Guidance

For CX, Technology, and Business Leaders

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CX MetriCast Forecast & Market Share Report, 4Q2024

Metrigy has published its Customer Experience MetriCast 4Q24 market shares and updated forecasts. The categories include CCaaS, CPaaS, CRM, and contact center platforms.

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AI for Business Success 2025-26

In this global study of 1,104 companies, you’ll learn how companies are adopting and securing AI, their plans for the future, what they’re investing in the technology, and the value they are (and aren’t) seeing from it.

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Unified Communications-as-a-Service MetriRank 2024

Metrigy’s global Workplace Collaboration MetriCast 2024 market size and forecast study, conducted with 998 companies, finds that 50% of businesses worldwide are using UC as a service (UCaaS) as their sole phone and collaboration platform.

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Press Release – March 26, 2025

Metrigy Releases CX MetriCast 2024 & 4Q24 Market Shares and Forecasts

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Research Areas of Expertise

Metrigy is an innovative research and strategic advisory firm that analyzes enterprise success metrics to advise companies on their technology transformation strategies.

Founded by Robin Gareiss and Irwin Lazar, both renowned technology analysts and content developers, Metrigy focuses on some of the coolest and most interesting technologies:

METRIGY EXPERTISE

Customer Engagement

  • Contact Center
  • CPaaS
  • Workforce Optimization
  • Self-Service
  • CRM
  • Digital Channels

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METRIGY EXPERTISE

Employee
Engagement

  • Unified Communications
  • Workplace Collaboration
  • Hybrid Work
  • Employee Experience
  • Content & Knowledge Management
  • Workflow Management

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Our Latest Research & Analysis

Research Studies

Metrigy provides unbiased advice and peer benchmarking based on real-world research data.

Analyst Blogs & MetriNotes

Essential insight and analysis from our analyst team.

MetriCast Market Forecast

Actionable metrics-based analysis and guidance covering the latest industry news.

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