2023 Customer Experience MetriStar – Contact Center Platform Management

Published on: March 14, 2023

Author: Robin Gareiss, CEO and Principal Analyst
Four providers earned the Metrigy MetriStar Top Provider Award for Contact Center Platform Management. The MetriStar Award’s value is that it is based on both customer ratings and quantitative metrics correlating the use of providers’ services with measurable business success. Contact Center Platform Management: This category includes providers that specialize in managing the performance (uptime, voice quality, root cause analysis, reporting, etc.) and/or administration (call control, configuration, address management, change management, etc.) of contact center platforms. Providers may offer their contact center platform management tools as cloud-based apps or software packages, and some manage both contact center and UC platforms.

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