Driving Customer Success with Voice of the Customer Programs
Published on: January 17, 2024
- Revenue
- Costs
- Customer ratings
- Agent productivity
Table of Contents
- Defining Success
- Changing Agent Roles Drive Increase in Call Duration
- Rules of Engagement: Gathering Customer Feedback
- Multiple Methods of Gathering Feedback is Key to Success
- More Interaction Channels Require Integration
- More Feedback Needed: AI to the Rescue
- Analyzing and Acting on Feedback
- Customer Feedback Delivers Value
- Recommendations for Success
You are currently viewing a preview of this content. Metrigy clients, please log in for full access to all research content. If you are not a client, please click below to purchase access to this research report. We also invite you to become a client.
CLIENT LOGIN BECOME A CLIENTPurchase Access
$1,995.00