Elevating Hybrid Work Success with Improved Visibility

For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where they are, they need to be able to communicate and collaborate with ease. Theoretically, a flexible hybrid work model helps generate a positive employee experience. However, challenges persist around issues such as application performance, bandwidth constraints, voice and video quality, and technology inequity between in-office and remote workers.

To support the modern, hybrid workplace, IT leaders must:

• Provide correlation between hybrid work policies and technologies with key performance indicators such as employee satisfaction and turnover
• Invest in tools that provide real-time and predictive visibility into communications and collaboration application performance, across all deployed apps
• Address Wi-Fi, Internet, and VPN performance of work-from-home environments that hinders remote workers to communicate and collaborate effectively
• Likewise, adjust in-office Wi-Fi capacity, Internet bandwidth, and network architecture to support increasing real-time communications traffic
• Deploy personal devices such as webcams or all-in-one video meeting/whiteboarding desktops to improve the remote work experience
• Invest in new meeting room technology, such as one-touch-join and room-attendee framing, to remove friction in launching video meetings and to create equity between in-office and remote participants
• Include voice calling in hybrid work planning––an increase or decrease in calling may call for a revamp on architecture choices
• Gather insight into the user experience via tools for optimizing performance and management