MetriNote – Verint Analyst Days 2023
Published on: November 28, 2023
Authors: Beth Schultz, VP of Research and Principal Analyst, Robin Gareiss, CEO and Principal Analyst
Overview
Verint executives shared their strategic vision for CX automation during Verint Analyst Days 2023, which took place Nov. 13-15 in Scottsdale, Ariz. Executives spoke to the importance of having an open, next-generation contact center-as-a-service platform (CPaaS) capable of supporting a hybrid workforce of people and bots and maximizing CX automation.
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