Microsoft Teams and Telephony: Why Small Businesses Prefer UCaaS Providers

Author: Irwin Lazar, President and Principal Analyst

Table of Contents

• Executive Summary
• The ROI of Improving Communications and Collaboration
• Communications and Collaboration Market Landscape
  • What Drives Businesses to Adopt UCaaS?
• Calling: The Next Step on the Microsoft Teams Journey
  • Option 1: Integration of Microsoft Teams with a Dedicated UCaaS Provider
  • Option 2: Microsoft Teams Phone System Only
• Conclusions and Recommendations
• Research Methodology