Reducing Toll Fraud and SMS Risks via Network-powered APIs

Author: Irwin Lazar, President & Principal Analyst Not available for licensing. Despite growing carrier efforts to reduce toll fraud and SMS-based attacks, losses continue to grow as the number and nature of attacks continues to increase. Emerging attack methods such as SIM swapping and the use of deep fakes generated by artificial intelligence (AI) create new challenges for ensuring employee and customer identity. Now, a new approach leveraging network-powered APIs to support user and customer identification and authentication offers the promise to reduce risk, protect brand reputation, and ensure the safety of business and customer data. This issue paper provides insights into emerging and growing telecom fraud risks and how businesses can leverage network APIs to protect themselves and their customers.

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Table of Contents

• Executive Summary
• Telecommunications Attacks Are Growing
• State of Customer Engagement Security
• Anatomy of Attacks
• Protection Challenges
  • 10DLC Campaign Registration
  • Generative AI
  • One-Time Passcode Reliance
• Network-powered APIs to the Rescue
  • Benefits
  • Leveraging Network APIs
• Conclusion and Recommendations