Workforce Optimization

Published on: May 19, 2021

Author: Robin Gareiss, CEO and Principal Analyst
Agenda:
  • About Metrigy
  • Study Overview
  • WFO Basics
  • WFO Success Definitions
  • WFO/WEM Applications
  • WFO/WEM Drivers, Benefits, Spending
  • Artificial Intelligence
  • Voice of the Customer
  • CX Transformation
  • Workplace Trends


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